Designing systems and services that work for the people who use them.
Intro
I’m Lauren Puckett — a human-centered design leader with 15+ years of experience turning complex workflows into clear, intuitive experiences. For nearly a decade, I’ve been drawn to healthcare experience design, and I’m now focused on bringing my research, service design, and collaboration skills into this field.
What I Do
Research & Discovery – Usability testing, user interviews, workflow analysis, contextual inquiry
Design & Strategy – Service design, interaction design, prototyping
Collaboration – Partnering with cross-disciplinary teams to deliver measurable improvements
Relevant Case Studies
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Workflow Optimization for Staffing Firm (Beech Valley)
Transforming manual processes into an integrated, efficient digital system through in-depth workflow audits and iterative design.
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Scalable UX for Enterprise SaaS (Citrix)
Designing with a large-scale research program to improve usability for cloud product users across varied environments.
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Rapid Iteration with Customer Insights (Pendo)
Using interviews and usability studies to overhaul guide editing, balancing power for technical users with simplicity for others.
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Research-Driven Design Systems (Rackspace)
From 60-foot mental model diagrams to a sustainable UI library adopted across the company.
My Approach
Understand the People & Context – Research methods tailored to the environment
Design for Real-World Use – Systems thinking and attention to details that matter
Iterate & Measure – Refining based on feedback and measurable impact
Why Healthcare Now
For years, I’ve been inspired by the potential of design to improve healthcare — not only in digital tools but also in physical environments and service touchpoints. My experience optimizing complex systems, conducting usability testing, and collaborating across disciplines has prepared me to contribute meaningfully in this space.